a check in conversation.

In this part you can see a check in conversation. 

Script:Lisa   : Wow! I've never stayed in a place this fancy before!
D      : Welcome to the Hula-Hula hotel. How can I help you?
Mary : We'd like to check in. Our names are Lisa and Mary Lee. We have a

          reservation for a double room.
D      : Let's see ... Yes, we have a suit for you on the third floor, room

          three-two-one, for five nights.
Mary : Great! Oh and my sister's luggage was lost. Please tell us if it's

          delivered to the hotel.
D      : Of course. I'll need your passport, and please sign this guest card.
Mary : O.k. Here you are. Oh, and what is the checkout time?
D      : Eleven A.M. And if you need any assistance, please see our

          concierge or call the front desk. Here are your keys.